Terms & Conditions

Last updated: 13 July 2026

1. Acceptance of Terms

By creating an account, opening a QaqiMai bike, or otherwise using the QaqiMai app or bikes ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old, or the age of majority in Fiji, to register for a QaqiMai account and ride independently. Riders under this age must be supervised by a parent or guardian who accepts these Terms on their behalf.

3. Account Registration

To use QaqiMai, you must create an account with an accurate full name, email address, and phone number, and verify your account where requested. You are responsible for keeping your login details secure and for all activity that occurs under your account.

4. Using QaqiMai Bikes

Unlock a bike only by scanning its QR code through the app.
Ride safely, obey Fiji traffic laws, and use marked speed-limit zones responsibly.
End your ride only within a designated green parking zone shown on the in-app map.
Do not use a bike that appears damaged or unsafe; report faults through the app.

5. Fees & Payment

Rides are charged in Fijian Dollars (FJD) using an unlock fee plus a per-minute rate, deducted automatically from your QaqiMai wallet balance. Current rates are shown in the app before you start a ride.

6. Payment Methods

You may top up your QaqiMai wallet using any of the following:

MPAiSA — Vodafone mobile money;
MyCash — Digicel mobile money;
Windcave — secure debit/credit card payments.

By submitting payment through any of these methods, you confirm you are authorised to use that payment method or account.

All payments made through QaqiMai are processed by our payment processor, Tech360 Fiji. Your bank statement, card statement, or mobile money transaction history will show the charge as Tech360 Fiji, not "QaqiMai".

7. Refund & Chargeback Policy

No refunds. All wallet top-ups, unlock fees, ride charges, and other payments made through QaqiMai are final and non-refundable, regardless of payment method used (MPAiSA, MyCash, or Windcave).

Chargebacks initiated with your bank, card issuer, or mobile money provider in relation to a legitimate QaqiMai transaction are not accepted. Payments are processed on our behalf by Tech360 Fiji, and QaqiMai and Tech360 Fiji will formally dispute any such chargeback and provide evidence of the service provided. Initiating a chargeback instead of contacting QaqiMai support does not entitle you to a refund and may result in immediate suspension or permanent termination of your account, in addition to recovery of the disputed amount and any associated fees.

If you believe you were charged in error, contact us at [email protected] before contacting your bank or mobile money provider, so we can investigate.

8. Rider Responsibilities & Prohibited Conduct

You agree not to:

Ride under the influence of alcohol or drugs;
Carry passengers unless the bike is designed for it;
Tamper with, disassemble, or attempt to relocate a bike outside normal use;
Share your account credentials with another person;
Use the Service for any unlawful purpose.

9. Bike Condition, Damage & Liability

You are responsible for any loss, theft, or damage to a QaqiMai bike that occurs during your rental period as a result of misuse, negligence, or violation of these Terms, and may be charged repair or replacement costs. QaqiMai bikes are provided "as is"; while we maintain our fleet regularly, you should visually inspect a bike before riding and report any issues through the app instead of riding a bike you believe is unsafe.

10. Suspension & Termination of Account

QaqiMai may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, unpaid balances, or disputed chargebacks, without refund of any wallet balance forfeited as a result of the violation.

11. Limitation of Liability

To the fullest extent permitted by law, QaqiMai is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including injury, loss, or damage occurring while riding a QaqiMai bike, except where caused by QaqiMai's gross negligence or wilful misconduct.

12. Governing Law

These Terms are governed by the laws of the Republic of Fiji. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of Fiji.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms can be sent to:

📍 Suva, Fiji
✉️ [email protected]
📘